Return and Refund Policies

Right of Withdrawal

You have the right to withdraw from this contract within 90 days without giving any reason. Whether the item is defective or not, you can initiate a return. Please contact our customer support to initiate a return. The withdrawal period is 90 days from the day you or a third party named by you, who is not the carrier, has taken possession of the goods. If you have ordered multiple goods as part of a single order, the withdrawal period begins on the day you or a third party named by you, who is not the carrier, has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Phone Heaven Zone, owner Razvan Brezan, Eichendorffstraße 4, 74343 Sachsenheim, support@phoneheavenzone.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You can use the attached model withdrawal form for this purpose, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than within 7 working days from the day on which we received the communication about your withdrawal from this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the returned goods or you have provided evidence of having sent back the goods, whichever is earlier.

You must return the goods to us without undue delay and in any event no later than 90 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 90 days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

You can find the model withdrawal form in the law. You can find it here.

Conditions for returning products

New:

This includes unopened products in the original packaging and products that have never been used.

Used:

This includes products that have been lightly used or opened.

No Restocking Fee:

There is no restocking fee for returning products.

Return Policy and Returns

Return of New Items:

You have the right to return new and unused items within 90 days without giving any reason. To exercise your right of return, the items must be in their original condition and packaging. Please contact our customer support to initiate a return. We will refund the full purchase price, including the original shipping costs.

Return of Used Items:

You have the right to return used items within 90 days of receipt. Used items must be in acceptable condition and free from significant signs of wear. Please contact our customer support to initiate a return. We will inspect the items and process a refund of the purchase price, minus any depreciation due to signs of use.

Defective Items:

If you receive a defective item, please contact our customer support immediately. We will arrange a return or, if the customer agrees, they may keep the item, and we will send another item to the customer free of charge upon request.

Wrong Model:

If you receive a different model than ordered, please inform us immediately. We will facilitate the return and ensure that you receive the correct model.

Shipping Delay:

If your item is not shipped within 90 days of the order date, you are entitled to a full refund.

General Satisfaction:

We encourage our customers to carefully review the product information and ask questions before purchasing.

Initiate a Return

To initiate a return, contact our customer support with your order number and details of the problem within 90 days of receiving the product.

Contact Information:

Phone Heaven Zone
Razvan Brezan
Eichendorffstraße 4
74343 Sachsenheim
Baden-Württemberg
Germany
VAT ID: DE364391048
Tel: +49 179 5304964

Email: support@phoneheavenzone.com

Important Notice on Returning Items

Please email us before returning items. Do not send the item to the address listed on the website. This address is not the warehouse address where we accept returns. Contact us in advance to receive the correct return address and further instructions. Please accept your order from the respective delivery company and do not refuse the delivery.

Communication on Issues

If you have concerns or problems with your order, we ask you to contact us directly. Direct communication with our support team is the most effective way to quickly find a solution. Opening disputes can lead to longer response times and confusion.

Shipping Methods and Duration

Free Shipping | Free Worldwide Shipping

• Total Delivery Time: 7—11 business days
• Order Cut-Off Time: 12:00 PM (GMT+01:00)
• Processing Time: 0—2 days (Mon—Sun)
• Transit Time: 7—9 days (Mon—Fri)
• Cost: Free ($0.00 USD / £0.00 GBP / $0.00 CAD / $0.00 NZD / $0.00 AUD / €0.00 / CHF 0.00)
• Countries: United States, United Kingdom, Canada, New Zealand, Australia, Germany, Austria, Switzerland, France
• Benefits: Free shipping with reliable delivery

Insured Shipping + Skip the Queue (Process My Order First)

• Total Delivery Time: 6—10 business days
• Order Cut-Off Time: 12:00 PM (GMT+01:00)
• Processing Time: 0—2 days (Mon—Sun)
• Transit Time: 6—8 days (Mon—Fri)
• Cost: $3.20 USD / £2.50 GBP / $4.36 CAD / $5.00 NZD / $4.74 AUD / €2.95 / CHF 2.87
• Countries: United States, United Kingdom, Canada, New Zealand, Australia, Germany, Austria, Switzerland, France
• Benefits: Prioritized processing and insurance for faster delivery.

Priority Express Shipping

• Total Delivery Time: 5—9 business days
• Order Cut-Off Time: 12:00 PM (GMT+01:00)
• Processing Time: 0—2 days (Mon—Sun)
• Transit Time: 5—7 days (Mon—Fri)
• Cost: $10.79 USD / £8.42 GBP / $14.71 CAD / $17.58 NZD / $16.00 AUD / €9.95 / CHF 9.66
• Countries: United States, United Kingdom, Canada, New Zealand, Australia, Germany, Austria, Switzerland, France
• Benefits: Fastest delivery with highest priority processing.

Currencies: Shipping and Product Prices

Shipping and product prices are based on EUR and are adjusted to the current exchange rate for USD, GBP, CAD, NZD, AUD and CHF , and displayed on the website in the respective local currency.

Important Note on Delivery Address

It is crucial to provide a correct and complete delivery address when ordering. We cannot be held responsible for losses or delays caused by incorrect address information.

Note on Protective Films

Our products are often delivered with a protective film to protect them during transport. If you have concerns about apparent scratches, please remove the protective film first.

Reminder of Our Guarantee

Our satisfaction guarantee means that we are here to resolve any issues—be it through replacement deliveries or other solutions. If you have any concerns about your purchase, please contact us at support@phoneheavenzone.com.

Your Satisfaction and Trust

Your satisfaction and trust in us are of the utmost importance. If you have any further questions or concerns, we are always available and happy to help.

Our Commitment to Continuous Improvement

We are continuously working to improve our products and services. Your feedback is very important to us, and we strive to adapt our services to your needs.

Sincerely,
Your Customer Service
Team Phone Heaven Zone™

support@phoneheavenzone.com

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Model Withdrawal Form

(If you want to withdraw from the contract, please complete this form and send it back.)

To
Phone Heaven Zone
Razvan Brezan
Eichendorffstraße 4
74343 Sachsenheim
Baden-Württemberg
Germany
VAT ID: DE364391048
Tel: +49 179 5304964

Email: support@phoneheavenzone.com

I/we () hereby withdraw from the contract I/we () concluded for the purchase of the following goods ()/the provision of the following service ()

Ordered on ()/received on ()

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only if notified on paper)

Date

(*) Delete as appropriate.

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We hope these policies and information are clear and helpful. Thank you for choosing Phone Heaven Zone™!