A: You can reach us via email at support@phoneheavenzone.com or by phone at +49 179 5304964. Our customer service team is happy to assist you with anything you need!

A: If you received an incorrect or damaged product, please contact us immediately via email at support@phoneheavenzone.com or by phone at +49 179 5304964. We will send you a replacement product free of charge, and you may keep the original product.

A: You have the right to withdraw from this contract within 90 days of receiving the goods. Please send us a clear statement via email at support@phoneheavenzone.com or call us at +49 179 5304964 to initiate a return.

A: If you are dissatisfied with a product or need a refund, please contact us directly via email at support@phoneheavenzone.com or by phone at +49 179 5304964, so we can find a quick and satisfactory solution for you.

A: Shipping Methods and Duration:

Free Worldwide Shipping

• Total Delivery Time: 7—11 business days
• Order Cutoff Time: 12:00 AM (GMT+01:00)
• Order Handling Time: 0—2 days (Mon—Sun)
• Transit Time: 7—9 days (Mon—Fri)
• Customer Cost: Free (€0.00 / $0.00 USD / £0.00 GBP / $0.00 CAD / $0.00 NZD / $0.00 AUD / CHF 0.00)
• Countries: US, UK, CA, NZ, AU, DE, AT, SCH, FR
• Advantages: Complimentary shipping with reliable delivery.

Insured Shipping + Skip The Line

• Total Delivery Time: 6—10 business days
• Order Cutoff Time: 12:00 AM (GMT+01:00)
• Order Handling Time: 0—2 days (Mon—Sun)
• Transit Time: 6—8 days (Mon—Fri)
• Customer Cost: €2.95 / $3.20 USD / £2.50 GBP / $4.36 CAD / $5.00 NZD / $4.74 AUD / CHF 2.87
• Countries: US, UK, CA, NZ, AU, DE, AT, SCH, FR
• Advantages: Prioritized processing and insurance for faster delivery.

Priority Express Shipping

• Total Delivery Time: 5—9 business days
• Order Cutoff Time: 12:00 AM (GMT+01:00)
• Order Handling Time: 0—2 days (Mon—Sun)
• Transit Time: 5—7 days (Mon—Fri)
• Customer Cost: €9.95 / $10.79 USD / £8.42 GBP / $14.71 CAD / $17.58 NZD / $16.00 AUD / CHF 9.66
• Countries: US, UK, CA, NZ, AU, DE, AT, SCH, FR
• Advantages: Fastest delivery with high-priority processing.

Currency: All shipping prices are based on Euros (EUR). The local shipping currency for each country is adjusted according to the live currency exchange rate at the time of purchase. This ensures the shipping cost reflects the current exchange rate for:

• USD (United States Dollar)
• GBP (British Pound)
• CAD (Canadian Dollar)
• NZD (New Zealand Dollar)
• AUD (Australian Dollar)
• EUR (Euro) for Germany, Austria, France and other Eurozone countries
• CHF (Swiss Franc) for Switzerland

A: Please inform us via email at support@phoneheavenzone.com or by phone at +49 179 5304964 if the status of your shipment does not update or if the delivery takes too long. We will investigate the issue and ensure that you receive your order.

A: For any issues or questions regarding your order, please contact our support team directly via email at support@phoneheavenzone.com or by phone at +49 179 5304964. We are happy to assist you and offer quick solutions.

A: Our satisfaction guarantee means that we are here to solve any issues – whether through replacement shipments or other solutions. If you have any concerns about your purchase, please contact us via email at support@phoneheavenzone.com or by phone at +49 179 5304964.

A: Our iPhone cases are specifically designed for certain iPhone models. When browsing our products, simply select your iPhone model from the dropdown menu on the product page. If you are unsure which iPhone model you have, you can check your device settings or contact our customer support team via email at support@phoneheavenzone.com or by phone at +49 179 5304964 for assistance.

A: Yes, we offer a wide range of screen protectors for various iPhone models. You can find them by going to the "All Collections" tab in the main menu on our website.

A: Our products are often delivered with protective films. If you have concerns about scratches, please check first if there is a protective film.

A: We offer a 90-day return window for all products. If you are not satisfied with your purchase, please contact us within 90 days of receiving your order to initiate a return or exchange. Please note that some products may have different return policies, which are clearly stated on the product page.

A: Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor your order on our website or on the courier's website.

A: Yes, we offer international shipping to selected countries. Shipping times may vary depending on the location. We provide free shipping to selected countries. Additionally, we offer paid options for faster delivery times and insured shipping. Please note that you may be responsible for any additional customs duties and taxes upon delivery.

A: We have large logistics centers located in New Zealand. If a product is out of stock, we may ship from other warehouses to ensure you receive your order as quickly as possible.

A: As we aim to process orders as quickly as possible, you must submit change/cancellation requests within 12 hours of placing your order. Any requests after this time frame will be declined. Your order can be fully refunded upon receipt.

A: We offer the following payment options:

• Credit/Debit Cards: Visa, MasterCard, American Express
• PayPal: For quick and secure transactions
• Apple Pay & Google Pay: Convenient mobile payments
• UnionPay, Shop Pay, Bancontact, Ideal

A: All orders are processed and shipped from our warehouse. Please allow extra time for your order to be processed during holidays and sales periods. We process orders from Monday to Sunday. Orders are typically processed within 0-2 days from the order date and shipped the next day following processing. Please note that we do not ship on weekends.

A: If you haven't received your order within 30 days of shipment, you are entitled to a full refund.

A: Please contact us at:
Email: support@phoneheavenzone.com
Phone: +49 179 5304964

A: Please contact us if you have received goods that are incorrect, missing, and/or defective. Please send us your order number, photos of the item, and any relevant information as soon as you receive your package. We will do our best to resolve your case as quickly as possible.

A: All refunds are credited to your original payment method. If you paid with a credit or debit card, refunds are sent to the issuing bank within 7 business days after receiving the returned item or cancellation request. Please contact the issuing bank for information on when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what you can do: Contact the bank/credit card company. It may take some time for the refund to be posted to your account.

A: It is important that you provide a correct and complete delivery address during the ordering process. If there are any incorrect address details, please contact us immediately to make corrections.

A: If your order is incomplete, faulty, or damaged, please contact us immediately with your order number and photos of the item at support@phoneheavenzone.com. We will promptly find a suitable solution.

A: No, there is no minimum order value with us. You can order as many items as you like, regardless of the total value.

A: Your security is very important to us. We use advanced encryption technologies to ensure that your payment information is secure and protected.

A: If you experience any technical issues on our website, please contact us via email at support@phoneheavenzone.com or by phone at +49 179 5304964. Our technical team will assist you as quickly as possible.

A: Yes, we regularly offer special deals and discounts. Subscribe to our newsletter or follow us on social media to stay informed about current promotions.